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About Us SandEdge Limited are dedicated to your total satisfaction.
If you have any suggestions or comments please email us using the link on the store page. We look forward to hearing from you.
Our Contact details:
SandEdge Ltd
26 The Street
Moulton
Suffolk
CB8 8RZ
United Kingdom.
Phone: 01638 552 809
Fax: 01638 552 809
Email: enquiries@sandedge.com
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Making A Purchase Making a purchase could not be easier.
Just browse our store, and add any items that you wish to buy by simply clicking on the add to cart button. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
You can change your mind at any time before you "checkout" and your payment details are processed.
You can even have your gift sent straight to the recipient(even if they are not at the same address as the cardholder)
Each order has a handling fee of 90p added.
At the present time we will only accept orders from within the UK and ship to addresses on the UK mainland. All purchases will therefore be in pounds stirling.
We accept Visa, Mastercard, Solo, Visa Electron andJCB. Your card will be debited at the time of purchase. You may send your credit card information via phone, fax, letter mail or over the secure Internet connection. The preferred method of payment is through the secure Internet system provided by Protx.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling We charge for items by weight and add a small handling charge which is proportionate to the total invoice value. For high value purchases we may waive the charges from time to time. Please see the checkout prices for current information, where the price you see is inclusive of any shiping charges within mainland UK. |
| Delivery Schedule We will normally ship your order in 2 business days and delivery will normally take up to 5 working days. If the item is out of stock we will inform you of the estimated shipping date to confirm that you are happy with this arrangement. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges There are no VAT charges on our products at present. |
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our payment service provider's computer. They are not held in clear text on any web site.
Protx Security Statement
The Protx payment system uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. Our internet facing web servers are certified by Verisign, this ensures that no third parties can impersonate Protx to obtain secure information.
Transaction Security
The transfer of the less sensitive transaction details from the retailer's site to Protx is encrypted and digitally-signed. This ensures that the information passed is secure and tamper-proof.
Security for the Shopper
Any communication between the customer and Protx is encrypted to the maximum strength supported by the customer's browser. The customer is also protected from fraudulent use of their card in a "card not present" environment, by their card issuer.
Data Storage
All data stored on Protx systems is held on encrypted and highly secured databases. Protx are regularly audited by Visa and MasterCard to ensure that their systems conform to the latest security standards.
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| Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee as long as they are returned in original condition. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01638 552 809 (International +44 1638 552 809) or fax us on 01638 552 809 or write to us at 26 The Street, Moulton, Suffolk, CB8 8RZ, United Kingdom. |
Privacy Policy SandEdge Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Unless you have indicated to the contrary we will ensure that you will receive product and gardening tip updates by email and newsletter in which case we will store your contact information securely and will not disclose this except for the purposes of fulfilling this agreement. |
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. In addition we will accept returned goods within 30 days if you are not satisfied and if they are returned unopened and in perfect condition. The sender is responsible for the cost of return shipping unless the goods are faulty or damaged. In this instance please contact us for returns details before shipping to ensure we can arrange for payment, we may not be able to reimburse excessive shipping costs if we have not agreed terms prior to shipping.
Returned items and cancelled orders will be subject to our standard handling charges.
We use our best endeavours to check everything carefully before it leaves us to make sure it's in good condition. We also do our utmost to package and protect everything so that it doesn't get damaged on its way. However, if you do have a problem, please contact us as soon as possible.
Either:-
Telephone us 01638 552 809. There is normally someone here to take your call, but if not please leave us a clear message and a contact number and we will get back to you as soon as we can.
Or email us at customerservice@sandedge.com.
Or write to us at:-
Customer Service
Sandedge Ltd
26 The Street
Moulton
Suffolk
CB8 8RZ
If you receive a product that is faulty, you can return it within 14 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging. If the product is covered by a manufacturer's warranty, please contact the manufacturer directly.
Please note, if you are purchasing an item that is personalised, e.g. a chalkboard, we will only replace the item if it is faulty.
We will not pay the costs of returning an item to us.
Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return things.
To get a full refund, simply return the item to us in its original condition, in its original packaging within 14 days of cancellation.
If the item has been used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.
Offers and products are for delivery to mainland U.K. only.
Although our prices include postage and packing we do have a handling charge of 90p per total order to offset the cost of packaging, printing and stationery. The handling charge will not be refunded if an order is cancelled or an item is returned for any reason.
Large items e.g furniture and garden structures are despatched direct from our suppliers.
Please contact us if you need a guaranteed delivery date before you order
so we can give you up to date delivery times.
Dispatch is by 2nd class post unless you request other arrangements.
All our stock is sent by Royal Mail i>except furniture, mirrors and some planters
A purchaser is deemed to have agreed to these terms and conditions at the point of purchase.
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| Remittance Terms Orders will be accepted when accompanied by payment either by credit or debit card at the time of placing the order, or on clearance of cheque within our bank account for mail order purchases. |
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