Returns and Delivery Information


We have no hidden charges, no pre-ticked response boxes and our returns policy exceeds the latest EU Directive (13 June 2014) minimum conditions.

 

Items not covered by the returns policy

If the product is covered by a manufacturer's warranty, please contact the manufacturer directly. Please note, if you are purchasing an item that is personalised, or made to order, e.g. a chalkboard, or open door mirror we will only replace the item if it is faulty. Offers and products are for delivery to mainland U.K. only. Large items e.g. furniture and garden structures are despatched direct from our suppliers. Please contact us if you need a guaranteed delivery date before you order so we can give you up to date delivery times. Please do not sign for a product as 'received in good condition' if the packaging is visibly damaged. We advise you to sign that is has been received either un-inspected, or damaged. Despatch is normally by Royal Mail, Parcelforce, Hermes, Yodel and Fragalistics, unless you request other arrangements. Most of our small stock items are sent by MyHermes except furniture, mirrors and some planters. It is the customer's duty to inform us of any secure location where packages can be left, any access difficulties or other relevent issues at the time of placing the order. A purchaser is deemed to have agreed to these terms and conditions at the point of purchase.

 

Delivery options

We will normally ship your order in 2-3 business days and delivery can take up to 5 working days. If the item is out of stock we will inform you of the estimated shipping date to confirm that you are happy with this arrangement. Please note it is your responsibility to inform us of any restrictions that could affect our ability or our carrier's ability to deliver for example times when no one will be at the delivery address, closure for lunch etc. If SandEdge Limited incurs excessive redelivery charges as a result of customer negligence we reserve the right to pass these on to the customer. Please ensure that if the item ordered is a gift that the recipient is expecting it and will be home to take delivery. We use Royal Mail, Parcelforce, Hermes, Yodel and Fragalistics to fulfil our orders. Refused consignments may incur an additional charge of £20.00 to cover carrier return costs. Please also make sure to include your own details so we know who to refund.

Returns

Your rights to return goods are protected under the EU Distance Selling Directive, a summary of which can be found at http://europa.eu/rapid/press-release_MEMO-11-450_en.htm?locale=en. 

The customer is responsible for informing SandEdge Ltd within 14 days of their decision to return the goods. SandEdge Ltd will accept returned goods within 30 days of receipt by the customer if you are not satisfied. The customer is respopnsible for returning them in perfect condition.

The sender is responsible for:

1. the condition of all returned items until we receive them

2. the cost of return shipping unless the goods are faulty or damaged. (In this instance please contact us for returns details before shipping to ensure we can arrange for payment, we may not be able to reimburse excessive shipping costs if we have not agreed terms prior to shipping.) Please note larger items may incur delivery surcharges over the carrier's normal charges so sets of furniture, for example, may cost £50 to return.

In the unlikely event of receiving a faulty product, you can return it within 30 days and either get a replacement or a refund, we also reserve the right to remedy any defect and return the original refurbished product. Please report all damages within 24 hours so we can claim against the carrier. Damaged goods reported after this period may be replaced at our discretion. Please contact us first to give us your order number and then return the item in its original packaging. Until we receive the goods you are returning in good order, they are your responsibility and you assume any risk associated with returning them. For your protection and peace of mind, we recommend you use a recorded delivery service. If the item has been used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.

Contact details for returns

We use our best endeavours to check everything carefully before it leaves us to make sure it's in good condition. We also do our utmost to package and protect everything so that it doesn't get damaged on its way. However, if you do have a problem, please contact us as soon as possible. Either:- Telephone us 01638 552 809. There is normally someone here to take your call, but if not please leave us a clear message and a contact number and we will get back to you as soon as we can. Or email us at customerservice@sandedge.com. Or write to us at:- Customer Service Sandedge Ltd 26 The Street Moulton Suffolk CB8 8RZ

Price and Contract

We use our best endeavours to represent the product prices accurately at all times but errors can occur and we will not complete orders where the published price is incorrect, but will contact the customer to agree a resolution where possible or refund when this is not. Orders are not accepted until SandEdge Limited has checked the details for accuracy of pricing and delivery region and no contract between us exits until this point. Acceptance of payment by credit or debit card and automated messages confirming order details do not constitute a contract between SandEdge Limited and the customer.

 

Returns and Delivery Information


We have no hidden charges, no pre-ticked response boxes and our returns policy exceeds the latest EU Directive (13 June 2014) minimum conditions.

 

Items not covered by the returns policy

If the product is covered by a manufacturer's warranty, please contact the manufacturer directly. Please note, if you are purchasing an item that is personalised, or made to order, e.g. a chalkboard, or open door mirror we will only replace the item if it is faulty. Offers and products are for delivery to mainland U.K. only. Large items e.g. furniture and garden structures are despatched direct from our suppliers. Please contact us if you need a guaranteed delivery date before you order so we can give you up to date delivery times. Please do not sign for a product as 'received in good condition' if the packaging is visibly damaged. We advise you to sign that is has been received either un-inspected, or damaged. Despatch is normally by Royal Mail, Parcelforce, Hermes, Yodel and Fragalistics, unless you request other arrangements. Most of our small stock items are sent by MyHermes except furniture, mirrors and some planters. It is the customer's duty to inform us of any secure location where packages can be left, any access difficulties or other relevent issues at the time of placing the order. A purchaser is deemed to have agreed to these terms and conditions at the point of purchase.

 

Delivery options

We will normally ship your order in 2-3 business days and delivery can take up to 5 working days. If the item is out of stock we will inform you of the estimated shipping date to confirm that you are happy with this arrangement. Please note it is your responsibility to inform us of any restrictions that could affect our ability or our carrier's ability to deliver for example times when no one will be at the delivery address, closure for lunch etc. If SandEdge Limited incurs excessive redelivery charges as a result of customer negligence we reserve the right to pass these on to the customer. Please ensure that if the item ordered is a gift that the recipient is expecting it and will be home to take delivery. We use Royal Mail, Parcelforce, Hermes, Yodel and Fragalistics to fulfil our orders. Refused consignments may incur an additional charge of £20.00 to cover carrier return costs. Please also make sure to include your own details so we know who to refund.

Returns

Your rights to return goods are protected under the EU Distance Selling Directive, a summary of which can be found at http://europa.eu/rapid/press-release_MEMO-11-450_en.htm?locale=en. 

The customer is responsible for informing SandEdge Ltd within 14 days of their decision to return the goods. SandEdge Ltd will accept returned goods within 30 days of receipt by the customer if you are not satisfied. The customer is respopnsible for returning them in perfect condition.

The sender is responsible for:

1. the condition of all returned items until we receive them

2. the cost of return shipping unless the goods are faulty or damaged. (In this instance please contact us for returns details before shipping to ensure we can arrange for payment, we may not be able to reimburse excessive shipping costs if we have not agreed terms prior to shipping.) Please note larger items may incur delivery surcharges over the carrier's normal charges so sets of furniture, for example, may cost £50 to return.

In the unlikely event of receiving a faulty product, you can return it within 30 days and either get a replacement or a refund, we also reserve the right to remedy any defect and return the original refurbished product. Please report all damages within 24 hours so we can claim against the carrier. Damaged goods reported after this period may be replaced at our discretion. Please contact us first to give us your order number and then return the item in its original packaging. Until we receive the goods you are returning in good order, they are your responsibility and you assume any risk associated with returning them. For your protection and peace of mind, we recommend you use a recorded delivery service. If the item has been used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.

Contact details for returns

We use our best endeavours to check everything carefully before it leaves us to make sure it's in good condition. We also do our utmost to package and protect everything so that it doesn't get damaged on its way. However, if you do have a problem, please contact us as soon as possible. Either:- Telephone us 01638 552 809. There is normally someone here to take your call, but if not please leave us a clear message and a contact number and we will get back to you as soon as we can. Or email us at customerservice@sandedge.com. Or write to us at:- Customer Service Sandedge Ltd 26 The Street Moulton Suffolk CB8 8RZ

Price and Contract

We use our best endeavours to represent the product prices accurately at all times but errors can occur and we will not complete orders where the published price is incorrect, but will contact the customer to agree a resolution where possible or refund when this is not. Orders are not accepted until SandEdge Limited has checked the details for accuracy of pricing and delivery region and no contract between us exits until this point. Acceptance of payment by credit or debit card and automated messages confirming order details do not constitute a contract between SandEdge Limited and the customer.