Irresistible black silken tassel with just a hint of gold.
Chair backs, lamps, door handles; anywhere you want to add some OTT luxury!
Pair of Black Pom Pom Tassels each measures 32cm
We will normally ship your order in 2-3 business days or sooner and delivery can take up to 5 working days. If the item is out of stock we will inform you of the estimated shipping date to confirm that you are happy with this arrangement. Please note it is your responsibility to inform us of any restrictions that could affect our ability or our carrier's ability to deliver for example times when no one will be at the delivery address, closure for lunch etc. If SandEdge Limited incurs excessive redelivery charges as a result of customer negligence we reserve the right to pass these on to the customer. Please ensure that if the item ordered is a gift that the recipient is expecting it and will be home to take delivery. We use Royal Mail, Parcelforce, Hermes, Yodel and Fragalistics to fulfil our orders. Refused consignments may incur an additional charge of £20.00 to cover carrier return costs. Please also make sure to include your own details so we know who to refund.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. In addition we will accept returned goods within 30 days if you are not satisfied and if they are returned in perfect condition. The sender is responsible for 1. the condition returned items until we receive them 2. for the cost of return shipping unless the goods are faulty or damaged. In this instance please contact us for returns details before shipping to ensure we can arrange for payment, we may not be able to reimburse excessive shipping costs if we have not agreed terms prior to shipping. In the unlikely event of receiving a faulty product, you can return it within 30 days and either get a replacement or a refund. Please report all damages within 24 hours so we can claim against the carrier. Damaged goods reported after this period may be replaced at our discretion. Please contact us first to give us your order number and then return the item in its original packaging. Until we receive in good order the goods you are returning, they are your responsibility and you assume any risk associated with returning them. For your protection and peace of mind, we recommend you use a recorded delivery service to return things. If the item has been used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale. Refused consignments may incur an additional charge of £20.00 to cover carrier return costs. Please also make sure to include your own details so we know who to refund.
Contact details for returns
We use our best endeavours to check everything carefully before it leaves us to make sure it's in good condition. We also do our utmost to package and protect everything so that it doesn't get damaged on its way. However, if you do have a problem, please contact us as soon as possible. Either:- Telephone us 01638 552 809. There is normally someone here to take your call, but if not please leave us a clear message and a contact number and we will get back to you as soon as we can. Or email us at firstname.lastname@example.org. Or write to us at:- Customer Service Sandedge Ltd 26 The Street Moulton Suffolk CB8 8RZ
Items not covered by this returns policy
If the product is covered by a manufacturer's warranty, please contact the manufacturer directly. Please note, if you are purchasing an item that is personalised, or made to order, e.g. a chalkboard, or open door mirror we will only replace the item if it is faulty. Offers and products are for delivery to mainland U.K. only. Large items e.g. furniture and garden structures are despatched direct from our suppliers. Please contact us if you need a guaranteed delivery date before you order so we can give you up to date delivery times. Please do not sign for a product as 'received in good condition' if the packaging is visibly damaged. We advise you to sign that is has been received either un-inspected, or damaged. Dispatch is by 2nd class post unless you request other arrangements. All our stock is sent by Royal Mail except furniture, mirrors and some planters. A purchaser is deemed to have agreed to these terms and conditions at the point of purchase.